369 labs emberpulse support

Pulse® support

Setting up, troubleshooting, and mastering your device.

Pulse® unit setup

Pulse® unit setup

  1. Download the Pulse® app from Google Play.

  1. Plug in your Pulse® unit.
  2. Follow the on-screen instructions to complete the setup process.
Screen Image
Action Required
  • Enter in your Pulse® username or the email address associated with your Pulse® account
  • Enter in your Pulse® account password
  • Press Log In to continue
  • Press Let's Start to continue
  • View the back of your Pulse® unit and note down the last 8 characters of the MAC and CODE
  • Enter in the MAC details in the MAC field
  • Enter in the CODE details in the CODE field
  • Press next to continue
  • Enter in your home Wi-Fi password details
  • Press Next to continue
  • You may be asked to connect to network "hello-emberpulse-XXXXXXXX" where XXXXXXXX are the last 8 characters of the MAC that you noted down earlier
  • Select Connect to continue
  • This screen will display the status of the connection process
  • No action is required on this screen
  • When there is a tick next to Pulse® Wi-Fi Connectivity, the light on your Pulse® unit should be flashing magenta (purple).
  • When there is a tick next to Pulse® Cloud Connectivity, the light on your Pulse® unit should be a solid orange.
  • Your Pulse® unit has successfully connected to your home Wi-Fi
  • Check that your phone is re-connected to your home Wi-Fi network
  • Press Done to continue
  • Press on + Add Meter to connect your Embermeter(s) to your account
  • Note the image of the Embermeter displayed as this is what you will be looking for inside your meter box
  • Read the instructions displayed
  • Press Add to continue and then go outside to your meter box to connect your Embermeter(s)

Pulse® Unit Setup

  1. Download the Pulse® app from the App Store.

  1. Plug in your Pulse® unit
  2. Follow the on-screen instructions to complete the setup process
Screen Image
Action Required
  • Enter in your Pulse® username or the email address associated with your Pulse® account
  • Enter in your Pulse® account password
  • Press Log In to continue
  • Press Let's Start to continue
  • View the back of your Pulse® unit and note down the last 8 characters of the MAC and CODE
  • Enter in the MAC details in the MAC field
  • Enter in the CODE details in the CODE field
  • Press next in the top right hand corner to continue
  • Press the button displaying your Wi-Fi network name to continue
  • Enter in your home Wi-Fi password details
  • Press Done to continue
  • You will be asked to join network "hello-emberpulse-XXXXXXXX" where XXXXXXXX are the last 8 characters of the MAC that you noted down earlier
  • Select Join to continue
  • This screen will display the status of the connection process
  • No action is required on this screen
  • When there is a tick next to Pulse® Wi-Fi Connectivity, the light on your Pulse® unit should be flashing magenta (purple).
  • When there is a tick next to Pulse® Cloud Connectivity, the light on your Pulse® unit should be a solid orange.
  • Your Pulse® unit has successfully connected to your home Wi-Fi
  • Press Done to continue
  • Press on + Add Meter to connect your Embermeter(s) to your account
  • Note the image of the Embermeter displayed as this is what you will be looking for inside your meter box
  • Read the instructions displayed
  • Press Add to continue and then go outside to your meter box to connect your Embermeter(s)

Pulse® Unit Setup

  1. Plug in your Pulse® unit
  2. Login to your Pulse® Account using the LOGIN button in the top right hand corner
  3. Follow the on-screen instructions to complete the setup process
Screen Image Action Required
  • Enter in your Pulse® account username or associated email address
  • Enter in your Pulse® account password
  • Select Log in to continue
  • Select Connect Pulse® to Wi-Fi to continue
  • Before you start, make sure you have the following things noted down:
    • Your home Wi-Fi password
    • The last 8 characters of your MAC and CODE (located on the back of your Pulse® unit)
  • Select Continue
Locate the list of wireless networks on your device by looking for the following symbol:

  • Usually located in the bottom right hand corner on devices with Windows installed
  • Usually located in the top right hand corner on Apple computers
  • Look for the network "hello-emberpulse-XXXXXXXX" where XXXXXXXX are the last 8 characters of the MAC that you noted down earlier
  • You will be asked to enter a password for this network, enter in the last 8 characters of the CODE that you noted down earlier. Make sure that all the letters are in capitals and there are no spaces entered between the first 4 characters and the last 4 characters
  • Go back to the webpage and select Continue
  • Enter in your Pulse® Account password
  • Select your home Wi-Fi from the list of visible networks
  • Enter in the password for your home Wi-Fi network
  • Select Continue
  • This section displays the status of the connection process
  • No action is required during this process unless if an error message appears.
    • Refer to Common Issues section for information regarding potential error messages
  • Your Pulse® unit has successfully connected to your home Wi-Fi
  • Select Continue
  • Select Connect Pulse® to sub-meter(s) to continue
  • Note the image of the Embermeter displayed as this is what you will be looking for inside your meter box
  • Read the instructions displayed
  • Press Add to continue and then go outside to your meter box to connect your Embermeter(s)

Pulse® FAQs

To use Pulse® an approved electrician must install an Embermeter inside your meter box.

You will need to have a constant Wi-Fi connection to have the Pulse®> unit online.

Yes, to monitor individual appliances you can purchase a Emberiq Smart Plug.

Only one Pulse® unit can be installed at your home. There is no benefit in installing additional Pulse® units at the same property.

The Pulse® uses approximately 2.5 watts.

Pulse® support videos

Pulse® setup video

You should have received your Pulse® account verification email. Please check your inbox (or junk folder) for an email called "Welcome to Pulse®".

If you have not received your account details or a registration code from the installer please contact Pulse® Support to get your account set up.

If your installer has provided you with a registration or company code please select register from the top menu bar and follow the on-screen instructions.

You can also connect your Pulse® through the app, if you have a smart phone download the Pulse® app from your Google Play or the App Store and follow the guides above to get your Pulse® online.

Change Wi-Fi network

Follow the steps in this video to connect your Pulse® back onto your home Wi-Fi. You can use this if you have a new router or changed any of your Wi-Fi details.

Reset Embermeter

Follow the steps in this video to reconnect your Embermeter.

If your Pulse® is currently online but not receiving any readings follow this video to reconnect your Embermeter.

Pulse® user manual

Our user manual is available as a downloadable PDF.

Download Pulse® manual